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Reach Auto Parts | Customer Terms & Policies
Clear terms for purchasing and using Used Auto Parts in Texas through Reach Auto Parts.
TERMS AND CONDITIONS
Welcome to Used Auto Parts Texas, from Reach Auto Parts. These terms explain the conditions that apply when you browse our website, request a vehicle component, or complete a purchase. By using our website or placing an order, you agree to the terms below.
Before You Place an Order
Please make sure the information you provide is correct before submitting your request. Vehicle year, make, model, engine, transmission, and other specifications can affect part compatibility.
You are responsible for checking the information entered during the order process. Incorrect vehicle details may lead to delays, incorrect parts, or additional return requirements.
About Our Inventory
Our inventory includes pre-owned vehicle components from different makes and models. Because these components have been previously used, their appearance may vary from one part to another.
We provide available product information to help customers make an informed choice. If you need additional details about a particular component, contact our team before completing your purchase.
Confirming Part Compatibility
We recommend confirming compatibility before ordering, especially for engines, transmissions, and other major components.
Our team can review the vehicle information you provide, but the final responsibility for confirming that the component is suitable for your vehicle remains with the customer.
Placing and Approving Your Order
Once you provide the required information and complete the purchase process, we begin preparing your order.
If additional confirmation is required, our team may contact you before processing the shipment. Orders may be placed on hold when information is incomplete or payment cannot be verified.
Payment and Order Charges
The total amount due will be shown before you complete your purchase. By submitting payment, you confirm that you are authorized to use the selected payment method.
If an obvious pricing, listing, or system error is identified, we reserve the right to correct the error and contact the customer before completing the order.
Preparing Your Shipment
After your order is confirmed, the selected component is prepared for shipment to the address provided during checkout.
We provide fast shipping across Texas, but actual delivery times can vary because of carrier schedules, weather, destination, and other circumstances beyond our control.
Customers should provide a complete shipping address and accurate contact information to avoid unnecessary delivery issues.
Checking Your Delivery
Please inspect your package and component after delivery. If you notice shipping damage, missing items, or another issue with your order, contact us as soon as possible and provide the requested photographs or other supporting information.
We may need these details to review the issue and determine the appropriate next step.
Warranty Requests
Some products may include warranty coverage. Where a warranty applies, the specific terms provided with the order will determine what is covered.
To review a warranty concern, we may request:
Vehicle year, make, and model
Engine or transmission information
A description of the problem
Photos or videos of the issue
Installation or service information
Other details needed to evaluate the request
Warranty coverage does not automatically include expenses related to labor, installation, diagnostics, towing, rental vehicles, or other costs connected to the use of the vehicle or component.
When Warranty Coverage May Not Apply
Warranty protection may not apply when a problem results from incorrect installation, misuse, modification, overheating, improper maintenance, continued use after a known failure, or other conditions outside normal product use.
We may inspect or request the return of a component before approving a warranty replacement or other resolution.
Returning a Purchased Part
If you need to return a component, contact our team before sending anything back. We will provide the applicable return instructions.
Returned items may need to be unused or uninstalled, in their original condition, and accompanied by the required order information. Unauthorized returns may not be accepted.
Return shipping charges, restocking fees, or other deductions may apply depending on the reason for the return and the terms associated with the order.
Customer Responsibilities
When purchasing from Used Auto Parts Texas, you agree to:
Provide accurate vehicle and contact information
Review product details before ordering
Confirm compatibility where necessary
Use the component only for its intended purpose
Follow proper installation and maintenance procedures
Contact us promptly when an order issue occurs
Follow the applicable return and warranty instructions
Website Terms of Use
The information, images, prices, and availability displayed on our website may change from time to time. We may correct errors, update listings, remove products, or modify website features without prior notice.
You agree not to misuse the website, interfere with its operation, or use it for unlawful purposes.
Changes to These Terms
Our Terms and Conditions may be updated when our services, products, or business practices change. Any revised terms will be published on this page. Continuing to use the website or placing an order after an update means you accept the revised terms.
Contact Our Team
For questions about an order, warranty, return, or these Terms and Conditions, contact us:
Used Auto Parts Texas
From Reach Auto Parts
216 St Marys Dr, Ballwin, MO 63021, United States
Phone: (888) 977-7463
Email: support@reachautoparts.us