Refund Policy

7-Day Return Period

Eligible returns must be requested within 7 days of delivery. The component must remain uninstalled, unmodified, and in the condition in which it was received.

Once an approved return arrives and passes inspection, an eligible refund is generally processed back to the original payment method within 5–6 business days.

Shipping charges are normally non-refundable unless the return is caused by an incorrect shipment or a defective component supplied by us.

Before Sending Anything Back

Please make sure the following requirements are met before returning a component:

• Remove all fluids from the component where applicable.

• Replace or remove filters as required.

• Keep plastic housings and related pieces in their original condition.

• Return all included engine components, such as sensors, wiring, turbo units, and attached accessories.

• Replace transmission fluid before returning a transmission.

• Include your original invoice or purchase documentation.

• Submit the return request within the applicable return period.

A component that has been installed, altered, disassembled, or damaged after delivery may not qualify for a refund.

Return Approval

Do not ship a return without contacting our team first. Every return must receive authorization before it is sent back.

A restocking charge of up to 30% may apply to eligible returns that are not caused by an error on our part. No restocking fee applies when we send the wrong component or the item is confirmed defective.

Return Address:

216 St Marys Dr, Ballwin, MO 63021, United States

Replacement Requests

If you receive an incorrect or defective component, contact us before attempting a return. Our team will explain the next steps and let you know whether the component needs to be returned before a replacement is issued.

When the error is confirmed to be ours, we will handle the applicable return shipping arrangements.

Used Component Conditions

Pre-owned components can have normal signs of previous use. Some items may require minor servicing, fluid replacement, or replacement of wear-related components before installation.

Color, finish, surface marks, and other cosmetic details may differ from your existing component and do not necessarily indicate a functional problem.

Warranty Coverage

Limited Warranty Periods

Warranty coverage depends on the type of component purchased:

• Engines and transmissions: 60-day limited warranty from delivery

• Smaller components and accessories: 30-day limited warranty from delivery

Coverage applies to eligible defects that occur during normal use within the stated warranty period.

What the Warranty Covers

The warranty is intended to cover qualifying defects in the component itself. It does not cover problems caused by improper installation, misuse, accidents, modifications, neglect, or operation outside normal conditions.

Items Not Covered

Unless specifically stated otherwise with your order, warranty coverage does not include:

• Fluids and lubricants

• Filters

• Plastic components

• Wiring and electrical sensors

• Turbochargers and external accessories

• Labor or installation charges

• Diagnostic expenses

• Towing or transportation costs

• Damage resulting from incorrect installation

Starting a Warranty Claim

To begin a warranty review, contact us within the applicable coverage period and provide your original purchase information. We may request photographs, videos, vehicle details, installation information, or an inspection of the component before deciding on the appropriate resolution.

Contact Our Team

Phone: (888) 977-7463

Email: support@reachautoparts.us

Hours: Monday–Friday, 8:00 AM–7:00 PM CST